When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. This is one of the best times to be an online furniture and home decor shopper. The recliner is nice but the couch & loveseat are definitely not. No one is acceptingresponsibility. I had a set of rocking recliners delivered in July 2022. The reason for one less star is for delivery. I emailed the CEO of the company -- Melinda Whittington -- at two email addresses (found on Linkedin) and have yet to hear a word. Never do business here. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Bought boy one get one free. Image source La-Z-Boy. She gave me the time I needed to make the choice that I wanted. Lazboy sells bonded leather furniture to unsuspecting customers. This is not your grandfathers La-Z-Boy design. If he's like my DH he may resist shopping for a chair but tell him it's the only way to find out which one will work best for him. Funny, we've never had that problem the 20 yrs. We have experienced extremely poor customer service about this issue, inconsistent follow up, and learned that to replace the cushions, we would need to pay an additional $150.00 dollars to have the chairs picked up for repair - and that we would be without the chairs for up to 3-4 weeks. Here is a link that might be useful: leathercraft recliners. No complaints. Many options available. Second purchase was a sofa that the padding wore down to the frame in only three years! It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Cheap product, bad support and the VP's could care less. The store that carried the chair offered me a credit towards a different chair as mine was a discontinued model, but I find that unsatisfactory. Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. Purchased a dual recliner PLUS the extended warranty. You have to bring couch in, They pay for parts and you pay $75 an hour labor. I had a wonderful sales person who was very helpful! He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. It will never last 5 years as one of the cushions is already collapsing. . Minh was are sales associate and was very helpful. In the end, I'm quite happy with my purchase. However, they both also offer a wide variety of other furniture items, including sofas. I sleep in it total, 3 months of the year. In addition, on Google they are only able to achieve a 3.6 star rating. I bought a double recliner couch that the arm pretty much fell off. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. Then no return calls. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands.When it comes to customer experience and sentiment, many long-term shoppers of La-Z-Boy products are satisfied with their pieces. It matches mine exactly (maroon leather), but is bigger. I went looking for a recliner to replace one that broke. I went in and an older woman helped me. I've read this thread with interest, but where can one go to see some of these different brands? A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. The back cushions are all deflated and look terrible. I waited over months to get our sectional and it was damaged. I was complaining about a structural issue. I don't recommend Lazy boy furniture because of this. Ive had to pay $160 twice for service calls and then pay to ship parts. My husband and I went in on Saturday and Sherry was our salesperson. Like all things you read on the Internet, understand there is no better judge than yourself. The noise is still unacceptable. After delivery, we almost immediately had problems with the coloring of the leather wearing off. I explained what kind of chairs I was looking for, and she showed me different features of each chair I was considering. My furniture store sent an England repairman out to assess theissues. We will definitely check out the different brands mentioned in your replies. I did not receive the actual furniture until May 2021. Everyone Was Very Pleasant, But, Their Company Has Struck Out. We have a recliner that we have been calling them off and on for a year. Geddy, was great and very informative. Each chair has only 1 arm because they are meant to be hooked together. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! 2. We noticed the clearance prices which were surprisingly affordable. Took eight weeks to make and be delivered. And only two years? Model Fortune Laztime Full Recline. All of our furniture is leather, the Palliser is a thicker higher quality chosen because we knew it would get tougher use. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? Now date for delivery has been moved to Feb 2023. My wife contacted the store and they told her that La-Z-boy would not cover this under their warranty because the problem was caused by "continuous exposure to hair product or water from wet hair right after washing it." the September 2021 one of the boards on the back of the seat broke. The store which sold the furniture was "very sorry" but did nothing to help me obtain warranty service. Being on a strict budget, I ended up purchasing one of those microfiber sofas and chair sets. Cannot sit close to the arms of the chairs. Then we got sent to Julie Swanson of "escalated concerns" who we were later told no one had ever heard of. It has certainly changed, I would NEVER purchase from Lazy Boy again. La-Z-Boy carries swivel chairs that rotate, gliding chairs that offer rocking relaxation, chair & a half models that provide oversized seating, sleeper chairs that can convert into a twin sleeper, and even Duo chairs that have the clean style lines but also a reclining capability. Our assortment of product lines and styles give you the freedom to mix and match the furniture that best fit your life, plus the luxury of beautifully coordinated pieces. We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. I purchased a $2000 powered rocker Recliner as an order from the factory. Bradington Young would be my second choice after Hancock & Moore. What a very expensive recliner or year and one month ago and it's already broken. We took the extended warranty on the couch. Thank you to Lazy Boy for resolving my complaint with an Ashton Recliner. One month after warranty expired. Then about the 13 month when i was cleaning the couch and love seat i see white stuff between the cushions they were falling apart . We got excellent and friendly service from Linda Evans. Another 3 Or 4 Weeks Go By. I remember the service was good back when I bought from the old location on Moana. At about 18 months the leather started discoloring in the middle wear your head and back are. Ordered Harbor Town Recliner On July2, 2021. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. We bought it at Best Furniture in Fort Thomas,KY. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. His father had his own spot. It's a $2400.00 leather couch. Eric Bray was 10 stars. Now awaiting the delivery of our new couches. We use them constantly and have no complaints. You have given me lots of things to mull over. I called after 8 weeks and told it would be delivered in 2 weeks. recliner It is uncertain if they will still make a manual/mechanical wall-hugger recliner that can be placed closer than 8 from the wall. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. We chose to pick up our chair from the warehouse ourselves, but delivery was offered to us for free. Patti Stratton assisted us in selecting the perfect lounger and found her helpful, efficient and informative. No where near the quality we have gotten in the past. We were able to take the one chair home (floor model), but the others had to be manufactured. Delivery was very simple. We purchased some furniture here in May. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. The biggest bang for you buck in the cheaper area would be Ashley, or lane. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. DH uses it daily and he is hard on furniture but his recliner looks as good today as it did when we bought it. No one could answer me. Or take it back. When service was requested no date is set for repairs, they say a phone call will be made prior to them coming out. Thanks. They said that the contract has no obligations to deliver at any certain time frame - or even at all (store manager acknowledged that to me over the phone). All the connections are tight, and the other side works fine. For the price of the furniture, this is simply unacceptable. Almost all of their cushions were attached, so that is good. Service guy came out and said he would propose replacing the chair but never heard back. The quality is terrible. We are two elderly people and the chair is never mistreated. The quality they used to make was something that as a consumer I would stand behind. We were told that chair would be delivered in January. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. While customers can appreciate the selection and fabric customization options, the price for their ottomans can come in a bit higher than average. Comfort Design brand furniture known by anyone? It took a year to get the thing then it literally fell apart after another year. The cushioning stuffing has gone flat. Customers tend to have good things to say about the perceived quality of their La-Z-Boy sofas and sectionals, although they can be a quite bit more costly than other competitive options. It's attractive, comfortable, and a great value. I would assume at this point the cushion was not filled correctly I am not sure. I cant say that enough!!! Ask for Kate when you go in looking! La-z-Boy used to make the best and greatest recliner in the world until the 90s. Double sofa all materials are peeling except leather. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. I had purchased a "recycled leather" recliner in 2013. recliner that can be placed any closer than 8 from the wall. The section was returned, fixed, then delivered again. That's probably because they are so poor in quality at least that's my guess. It would cost $120 for the repair. Horrible. Our reclining sofa and chair are by Best and they too still look great after a few years but DH rarely uses them. England said to be a "lower tier" of La-Z-Boy. I can have my feet on the floor and still have the back reclined a bit. She brought the order to sign. Thanks again. I sent pictures of both sets of furniture with mywritten issues. I bought a Laz-Boy leather recliner two years ago. Mom was so tired and he made our shopping experience so pleasant. Would highly recommend Lazy Boy. Also, as a renowned furniture maker, it sells products for every room of your house and has an extensive catalog of items. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. We started out with Linda. We are now told most of it will be delivered on December 30th but no the tables are not in and no clue when they will arrive. Meanwhile, I had no chair. I looked at other furniture stores in the Sonoma County area, but Patty's customer service and knowledge was outstanding. While most customers think of them as pricier than most discount stores, they offer a higher value than most for the price, which extends to their full catalog. We have been looking for a recliner and since we owned La-Z-Boy in the past and happy with it we decided to look again. 10 weeks out and still no furniture. Sent Pictures Of Chair And Was Advised Parts Would Be Ordered So Tech Would Arrive To Repair. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. You should too! Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. They called to let us know that we could go pick it up. For now, I have to deal with him hogging it! I would highly recommend him. Have yet to reach a manager. Both of the La-z-boy recliners that I've had gave me problems. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. I decided that it was finally time to make an upgrade. He was totally cool about it and no pressure. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! In my opinion, everything's negotiable. Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. I see from the other two reviews on this site that we are not alone. My wife was told to call the parts support team, the product support team, and the service center. Whether it's waiting room seating or a home office chair, seats for a family/living room or a reading nook, La-Z-Boy has chair options that can be customized to most shoppers preferences. Being the Jaxon sectional was leaning towards our top choice, the review on the Jaxon was a bit saddening. He finally approved that 2 replacement chairbacks be sent and after receiving them, checked both and saw that one was damaged and had to be reordered. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. Then Linda brings us papers to sign for delivery. Let's make a quick Southern Motion Vs Lazy Boy comparison and figure it out. One of the most significant differences between Barcalounger and Lazy Boy is their framing method. We went home and thought about what we wanted to do. Patty is friendly, helpful, and not pushy. So, they didn't cover it. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. 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