Zarolla Online Art Academy - An immersive online experience in art education that is based on traditional methods used by the masters.

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Christopher Pugliese

Frequently Asked Questions

What are the minimum system requirements for watching videos for PC users?

Minimum System Requirements

  • 233MHz Intel Pentium II processor
  • 64MB of RAM
  • 56Kbps modem
  • 16-bit sound card and speakers
  • 65,000-color video display card at 800x600 resolution
  • Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 with Service Pack 4 or later, Windows Vista, Windows 7
  • DirectX version 3.0 or later
  • IE 6.0+, Netscape 4.7 or later

Recommended System

  • 300 MHz Intel Pentium III processor or greater
  • 128MB of RAM
  • DSL/ADSL/Cable Modem
  • Full Duplex sound card and speakers
  • 65,000-color video display card at 1024x768 or greater resolution
  • Windows 98, Windows 2000, Windows ME, Windows XP, Windows NT 4.0 with Service Pack 4 or later, Windows Vista, Windows 7
  • DirectX version 8.0 or later
  • IE 7.0+, Mozilla/Firefox 1.1 and associated Gecko Engines (AOL 8.0 or later, Netscape 7.0 or later)

Media Players: Adobe Flash Player 8 or better

What are the minimum system requirements for watching videos for Macintosh users?

Minimum System Requirements

  • 266 MHz PowerPC/G3/G4 processor processor or greater
  • At least 64MB of RAM with Virtual Memory turned on
  • Mac OS 8.5 or later
  • 56Kbps or better Internet access
  • Safari, Mozilla Firefox 2.0+, Netscape Navigator 7.0+

Media Players: Adobe Flash Player 8 or better

What are the software requirements?

In order to watch videos at ZAROLLA, you need to have the latest version of Adobe’s free Flash player installed on your machine. If a recent version of the Flash player is not detected on your machine, you should be prompted to download and install Adobe’s most recent Flash player. If you are not prompted to download the player, you can manually access the download by visiting: Free Flash player. After installing the latest version of the Flash player, make sure to perform the following actions with your browser: clear the cache, clear cookies and restart.

How do I delete my cookies?

To delete cookies, go to your browser’s preferences/options and go to the cookies section.

In Internet Explorer, navigate to the "General" tab and click the "Delete Cookies" button.

In Firefox, navigate to the "Privacy" section. Next to the "Cookies" option, click the "Clear" button.

For further information, try accessing your browser’s help content. This is generally located in the browser menu under "Help." Go to the index and search for "cookies," "deleting cookies" or "manage cookies."

Why are some videos blurry?

The quality of videos is relative to the speed of your Internet connction. If you are using a 56k modem to access ZAROLLA, your connection speed may be too slow to get a high-quality video stream; therefore the film may appear blurry or be delivered like a filmstrip instead of a movie.

Can I download the films on ZAROLLA?

At the moment, we do not offer downloads of our video files.

Why does my computer crash when I try to view films on ZAROLLA?

As with all programs and plug-ins, Flash Player and/or Web browsers can freeze or crash your computer. This should not happen on a regular basis. When using a demanding application like a streaming video player, try not to have other programs running that might be using system resources.

What is streaming?

The term "streaming" refers to files that are designed to play as they download without the need to complete the download before you begin playing it. These streaming files are specially encoded and delivered from high- performance streaming servers. The whole process is designed to let you enjoy more great, high-quality content faster. There are many streaming products on the Internet: music, videos, animations and more.

What time of the day are the classes and workshops held?

The LIVE class times are listed next to the class name. ON DEMAND classes are available 24 hours a day.

Are these on-demand, or am I required to be at my computer for a single opportunity to participate in the broadcast?

Classes are broadcast LIVE but are also recorded for playback ON DEMAND which is usually available within 24-48 hours on the Zarolla site.

Will we be able to review the events at any time or more than once?

Workshops are available to view as many times you would like for the life of the site. Classes are available to view as many times as you like for up to one (1) year.

Are the Q&A opportunities with instructors exchanged in a forum, live chat style, or e-mail?

The LIVE broadcast Q&A are exchanged via a live chat window. We are working on a forum for post broadcast questions and critiques.

Is it possible to go to specific sections of a class?

Yes, by clicking forward on the time line at the bottom of the Flash player.

I can’t get past a certain part of the video without endless buffering. What do I do?

Perform the following actions with your browser: clear the cache, clear cookies and restart.

I am concerned that I am starting in the middle, and I will miss some of the earlier lessons. Is there a particular start date, or should I sign up now?

Sign up anytime! You can watch all of the previously recorded classes at anytime and catch up before the LIVE broadcasts.

I noticed some of your workshops are three lessons or ten. If I signed up for three and really enjoyed them, could I then sign up for the rest?

Yes, absolutely! Watch three and you can upgrade to the full ten classes at the pro-rated rate.

What is your refund policy?

Workshops: If a student opts out of the workshop or class prior to the live class starting, a refund will be issued minus a 5% transaction fee.

Classes: Due to the amount of content that is available the first day of a student’s membership to a class, we are not able to refund any portion of the fee if the student opts out of the program after their registration and payment is completed.